Refund policy

1. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy below.

Nothing in our voluntary return policy is intended to reduce rights available to consumers under applicable Indian law.

2. Promotions and Discount Codes

Promotional offers and coupon codes:

May be valid for a limited period
May apply only to specified products or customers
May have minimum-order requirements
May not be combinable with other promotions
May be subject to additional terms

We may cancel or refuse a promotion where there is fraud, misuse, manipulation, or an obvious technical error.

3. Intellectual Property

Unless otherwise stated, content on the website — including logos, graphics, text, photographs, design, branding, and website materials — belongs to [STORE NAME], its licensors, suppliers, or applicable rights holders.

You may not copy, reproduce, distribute, sell, modify, or commercially exploit protected website content without appropriate authorization.

4. Reviews and User Content

If you submit a review, photograph, comment, or other content, you confirm that it:

Reflects your genuine experience where represented as a customer review
Does not infringe another person's rights
Is not fraudulent, defamatory, abusive, obscene, unlawful, or misleading
Does not contain malware or malicious code

We may moderate or remove content where reasonably necessary to comply with law or protect users and the website.

We do not permit fake consumer reviews or misrepresentation of product quality.

5. Prohibited Uses

You may not use the website:

For unlawful or fraudulent purposes
To violate applicable laws or regulations
To infringe intellectual-property rights
To transmit malicious software
To attempt unauthorized access to the website or another account
To scrape or harvest information unlawfully
To impersonate another person
To interfere with website security or operation
To make fraudulent orders or payment claims
To submit false reviews
To abuse promotional offers or refund processes

We may suspend access or cancel transactions associated with prohibited conduct, subject to applicable law.

6. Third-Party Services

Our website may use third-party services such as payment processors, delivery companies, analytics providers, and e-commerce technology providers.

We are not responsible for independent services outside our reasonable control, except to the extent liability cannot lawfully be excluded.

7. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website where such exclusion is legally permitted.

Nothing in these Terms excludes or limits liability that cannot be excluded under Indian law, including applicable consumer rights, liability for fraud, or other liability that law does not permit us to exclude.

8. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, epidemics, strikes, transport disruptions, war, civil disturbance, governmental restrictions, network outages, or similar events.

This clause does not eliminate any customer right that cannot legally be excluded.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and any forum rights that cannot legally be restricted, disputes shall be subject to the jurisdiction of competent courts and tribunals in Ludhiana,Punjab,India.

Nothing in this clause is intended to prevent a consumer from approaching an appropriate Consumer Commission or another forum available under applicable Indian law.

Consumer grievances will be acknowledged within the period required under applicable law and will be addressed within the legally prescribed timeframe.

RETURN AND REFUND POLICY

Last Updated: 20-08-2026

At Shoppenest, we want customers to feel confident when shopping with us. If something is wrong with your order, we will work with you to resolve it fairly.

This policy explains our return, replacement, exchange, and refund process.

1. Return Window

Eligible products may be returned within 7 from the date of delivery.

To request a return, contact:

eshaanasd@gmail.com

Please provide:

Order number
Customer name
Product concerned
Reason for return
Photographs or video where the product is damaged, defective, incorrect, or incomplete

Return requests submitted outside the stated period may not be accepted unless required by applicable law.

2. Return Eligibility

To qualify for a voluntary return, an item should generally be:

Unused, unless inspection was reasonably necessary to identify a defect
In substantially the same condition in which it was received
Complete with accessories, manuals, parts, and free gifts, where applicable
Returned with original packaging where reasonably possible
Supported by proof of purchase

Separate rules may apply to defective, damaged, incorrect, or materially misdescribed products.

3. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged
Defective
Spurious
Incorrect
Missing material parts
Materially different from the description or advertised features

Please include clear photographs or a short video where reasonably possible to help us verify and resolve the issue quickly.

After verification, depending on the circumstances and applicable law, we may offer:

Replacement
Exchange
Refund
Another appropriate remedy agreed with you

Customers will not be required to bear return shipping costs where the return results from a verified defect, incorrect product, damage attributable to fulfilment, or another situation in which applicable law requires the seller to bear the cost.

4. Change-of-Mind Returns

If your store permits change-of-mind returns, use this clause:

Eligible change-of-mind returns may be requested within 3 Days, provided that the product meets the return-eligibility conditions.

Return shipping for a change-of-mind return will be:

[PAID BY CUSTOMER / PAID BY STORE / DEDUCTED FROM REFUND]

If you do not offer change-of-mind returns, replace the paragraph above with:

"We do not generally accept returns solely for change of mind. This restriction does not apply where the customer has a legal right to a remedy because the product is defective, deficient, spurious, incorrectly supplied, materially different from its description, or otherwise covered by applicable law."

5. Non-Returnable Items

Subject to applicable law, the following may be non-returnable for hygiene, safety, customization, or other reasonable reasons:

Personal-care or hygiene products that have been opened or used
Products that come into direct contact with the body where hygiene seals have been broken
Used baby-feeding or hygiene-related products
Customized or personalized items
Gift cards
Clearance/final-sale items where clearly disclosed before purchase
Products damaged through misuse, improper installation, negligence, or normal wear and tear
Items missing substantial components because of customer handling

A "non-returnable" classification does not remove a customer's rights where goods are defective, spurious, deficient, incorrectly supplied, materially misdescribed, or otherwise protected under applicable law.

6. Special Hygiene Considerations

For products such as baby sippers, baby bibs, personal-care products, grooming products, and similar hygiene-sensitive items, change-of-mind returns may not be available after the seal has been opened or the product has been used.

However, verified manufacturing defects, incorrect products, damage, or other legally protected issues will still be handled appropriately.

7. Return Authorization

Please contact us before sending a product back.

If your return is approved, we will provide:

Return instructions
Pickup information, where available
The return address, where self-shipping is required

Products returned without authorization may experience processing delays.

8. Exchanges

Eligible products may be exchanged within 3 Days, subject to:

Product availability
Return eligibility
Verification of the original item

If the requested replacement is unavailable, we may offer a refund or another appropriate option.

9. Refund Process

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

Approved refunds will generally be initiated within:

7 days

Refunds will normally be issued to the original payment method unless another method is agreed or legally permitted.

Banks, card issuers, UPI providers, or payment gateways may require additional time after we initiate the refund.

For Cash on Delivery orders, refunds may be issued through UPI METHODafter appropriate verification.

10. Shipping Charges and Refunds

For verified defective, damaged, incorrect, deficient, or materially misdescribed products, reasonable return costs will be handled in accordance with applicable law and the circumstances of the order.

For permitted change-of-mind returns, original shipping charges and return shipping costs will be handled as disclosed at the time of the return request:

100% of the shipping charges will be paid by the costumer

13. Order Cancellations

Orders may be cancelled before dispatch by contacting [EMAIL ADDRESS] or using the cancellation option in your account, if available.

Once an order has been dispatched, cancellation may not be possible and the applicable return procedure may need to be followed.

If we cancel a prepaid order, any amount collected for the cancelled item will be refunded.

14. Consumer Rights

This Return and Refund Policy provides our store procedures and any voluntary return benefits we offer.

Nothing in this policy is intended to exclude, restrict, or waive any right or remedy available to a consumer under applicable Indian law.

15. Need Help?

For return, refund, replacement, or exchange questions:

Shoppenest
Email: eshaanasd@gmail.com