Shipping policy

SHIPPING POLICY

Last Updated: 20-08-2026

Thank you for shopping with Shoppenest. We want your order to reach you safely and as quickly as reasonably possible. This Shipping Policy explains our processing, shipping, tracking, and delivery procedures.

1. Order Processing Time

Orders are generally processed within 24 hours after successful order confirmation.

Orders placed on Sundays, public holidays, or outside working hours may begin processing on the next applicable business day.

Processing time is separate from delivery time.

During major sales, festivals, promotional events, or periods of unusually high demand, processing may take slightly longer.

2. Shipping Methods

Depending on your delivery location, we may offer:

  • Standard shipping

  • Express shipping, where available

  • Cash on Delivery shipping, where available

  • Other courier options displayed at checkout

The available method may depend on your PIN code, order value, product type, weight, or courier availability.

3. Estimated Delivery Time

After dispatch, orders are generally expected to arrive within:

4-5 Days

Delivery times are estimates and not guaranteed unless expressly stated otherwise.

Remote locations, certain PIN codes, or extraordinary circumstances may require additional time.

4. Shipping Charges

Shipping charges are:

Free above an order of 499/-

Any applicable shipping charge will be shown before you complete your order.

Cash on Delivery may carry an additional charge of 59/-, if applicable.

5. Order Tracking

Once your order is dispatched, tracking information may be sent through:

  • Email

  • SMS

  • WhatsApp, where applicable

  • Your customer account

  • Our order-tracking page

Please allow some time after dispatch for the courier's tracking system to update.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid mobile number

Please contact us at eshaanasd@gmail.com as quickly as possible if you discover an address error.

We cannot guarantee that an address can be changed once an order has been dispatched.

7. Failed Delivery Attempts

If a courier cannot complete delivery because:

  • No recipient is available

  • The address is incomplete or incorrect

  • The customer cannot be contacted

  • The customer refuses the shipment

the parcel may be returned to us.

Where legally permitted, re-shipping charges may apply if the failure occurred because of information or circumstances attributable to the customer.

8. Delays

Delivery may occasionally be delayed because of circumstances including:

  • Severe weather

  • Natural disasters

  • Festivals or public holidays

  • Courier network disruptions

  • Strikes

  • Government restrictions

  • High seasonal demand

  • Remote delivery locations

  • Force-majeure events

If your shipment appears significantly delayed, contact us at eshaanasd@gmail.com with your order number.

We will assist you in coordinating with the courier partner.

9. Delivered but Not Received

If tracking shows an order as delivered but you have not received it:

  1. Check with family members, neighbours, reception, or building security.

  2. Verify your delivery address.

  3. Contact us at eshaanasd@gmail.com within 2 days of the delivery scan.

We will raise the matter with the shipping partner and assist with an investigation.

10. Lost or Damaged During Transit

If an order is confirmed lost in transit, we will provide an appropriate replacement or refund in accordance with applicable law and our Return and Refund Policy.

If the package arrives visibly damaged, photograph or record the package where reasonably possible and contact us promptly.

11. International Shipping


Option A — India Only:
We currently ship only within India.

Option B — International Shipping Available:
We ship to selected international destinations. International shipping charges and delivery estimates will be displayed at checkout where available.

International customers are responsible for applicable customs duties, import taxes, clearance charges, or local fees unless expressly stated otherwise.

International delivery times may be affected by customs processing.